We have a new White Paper in our Immigration Library written by Immigration Lawyer Bradley So.
The article is intended to provide a brief outline about the complaint process against Immigration New Zealand (“INZ”) .
How to make a complaint against Immigration NZ
This blog is intended to provide a brief outline about the complaint process against Immigration New Zealand (“INZ”). In general, there may be two main reasons to make a complaint against INZ:
– Complaints about the standard of service or processes followed; For example, INZ failed to give you an opportunity to respond to any concerns;
– Complaints about the merits of INZ’s decision. For example, you disagree with the decision made by Immigration on the basis that INZ did not consider the relevant factors in the application.
Complaints relating to the standard of service or processes should try to be addressed at the immigration level. INZ has a Client Complaint Resolution Process (CCRP) which has two :
– Complaints will be considered by the relevant Branch Manager;
– If this remains unsolved, the complainant can raise their concerns with the Deputy Chief Executive of Immigration.
The final option is making a complaint through the Ombudsman. However, we would recommend going through the CCRP before making a complaint to the Ombudsman. We note that complaints about the merits of a decision by INZ will not usually be considered by the Ministry under the CCRP.
If the application is declined and alings with the INZ dont hesitate to contact us.