How to make a complaint against Immigration NZ

We have a new White Paper in our Immigration Library written by Immigration Lawyer Bradley So.

The article is intended to provide a brief outline about the complaint process against Immigration New Zealand (“INZ”) .

To find out more about Brad click here.  To read articles by Brad click here. To download this article as printable PDF click here. /May 2014

How to make a complaint against Immigration NZBrad-Pic-688x1024
This blog is intended to provide a brief outline about the complaint process against Immigration New Zealand (“INZ”). In general, there may be two main reasons to make a complaint against INZ:

– Complaints about the standard of service or processes followed; For example, INZ failed to give you an opportunity to respond to any concerns;

– Complaints about the merits of INZ’s decision. For example, you disagree with the decision made by Immigration on the basis that INZ did not consider the relevant factors in the application.
nzgovtComplaints relating to the standard of service or processes should try to be addressed at the immigration level. INZ has a Client Complaint Resolution Process (CCRP) which has two :

– Complaints will be considered by the relevant Branch Manager;

– If this remains unsolved, the complainant can raise their concerns with the Deputy Chief Executive of Immigration.
The final option is making a complaint through the Ombudsman. However, we would recommend going through the CCRP before making a complaint to the Ombudsman.  We note that complaints about the merits of a decision by INZ will not usually be considered by the Ministry under the CCRP.
If the application is declined and alings with the INZ dont hesitate to contact us.